CSS Corp Recruitment Technical Support Engineer posts | Min 1 yr Exp apply online

CSS Corp Recruitment 2017 : CSS Corp,is hiring  candidates to appoint in its organization.Candidates who are looking to get place into IT Company for the posts of Technical Support Engineer,now start apply and make use of this good opportunity.CSS Corp will give you an opportunity to develop yourself in both careerand life.Candidates who had completed Graduation are eligible to apply.CSS Corp select candidates on the basis of eligibility conditions and will get place at Chennai.Jobalert99.com updating latest job notification top MNC IT jobs to make your careers success.

Job vacancy details for CSS Corp recruitment :

  1. Organization Name : CSS Corp

  2. Job designation :  Technical Support Engineer 

  3. Job ID : 23722

  4. Experience :  1-3 year

  5. Location  :  Chennai 

Educational qualification :  Candidates should possess degree in Electronics (BE /B-Tech), computer engineering or equivalent, majoring in electronics or IT.

Job Description :

  • Provide technical support for Alcatel-lucent Fixed Access Equipment.

  • Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)

  • Diagnose and solve customer’s problems remotely.

  • If necessary, on site intervention inter/intra city.

  • If necessary, coordinate with product expert, – Give information on incident and end it

  • Reproduction of customer problems in lab environment (if needed & if possible)

  • Ready to work in shifts (including evening/night shifts whenever required).

  • Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously.

  • Cross-functional and multi-cultural team work

  • Engage in proactive activities to train the customer or to check on the sanity of the network.

Technical skills :

  • Must have Knowledge of any Fixed Access Product and any EMS systems. Preferably with ALU Products

  • Strong analytical capability and problem solving skills

  • Nice presentation skills with MS-Excel/PPT etc.

  • Willing to take ownership and understand the risks involved while working on LIVE customer environment.

  • 1-3 year of experience on DSLAM/GPON.

  • Basic knowledge of IP is mandatory.

  • Basic knowledge of Unix is mandatory.  

Apply here Technical Support Engineer posts 

CSS Corp Recruitment 2017 : CSS Corp,is looking candidates for the posts of Technical Support at Bangalore.

Job vacancy details for CSS Corp recruitment :

  1. Organization Name : CSS Corp

  2. Job designation :  Technical Support  

  3. Job ID : 22461

  4. Experience : Fresher

  5. Location  :  Bangalore

Educational qualification :  Candidates should possess Graduate in any discipline.

Job description :

  • Handles inbound and outbound calls

  • Tier I technical support for Hosting and Applications Services, e.g.  BAS/TAG and MHO Services, and other services to be handled in the Durham, NC center over time.

  • Act as a front-line interface to AT&T business Customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.

  • Actively troubleshoot and diagnose problems.

  • Interact with Telco Carriers and Customers to report events and/or resolution of events.

  • Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.

  • Escalate or handoff tickets to appropriate group or center.

  • Ability to fully document information in AT&T’s Trouble Ticketing application.

  • Possess excellent communication and customer interface skills.

  • Utilize available AT&T tools that are provided i.e., manuals, web-based documentation.

  • Participate in monthly account reviews as needed

Required Skills

  • Time management

  • Problem solving skills

  • Customer service skills

  • Professionalism

  • Customer Care experience with Business Customers

  • Follow-up Skills

  • PC Skills (Word, Excel, PowerPoint, Outlook)

  • Flexibility

  • Dependability

Apply here Technical Support posts 

Updated: April 7, 2017 — 3:56 pm

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