CSS Corp Recruitment Helpdesk Executive,Network engineer posts | Freshers apply here

CSS Corp Recruitment 2017 : CSS Corp,is hiring Freshers candidates to appoint in its organization.Candidates who are looking to get place into IT Company for the posts of  Helpdesk Executive,now start apply and make use of this good opportunity.CSS Corp will give you an opportunity to develop yourself in both career and life.Candidates who had completed Graduation are eligible to apply.CSS Corp select candidates on the basis of eligibility conditions and will get place at  Mumbai.Jobalert99.com updating latest job notification top MNC IT jobs to make your careers success.

Job vacancy details for CSS Corp recruitment :

  1. Organization Name : CSS Corp

  2. Job designation : Helpdesk Executive 

  3. Job ID : 21761

  4. Experience : 0-1 years

  5. Location  :  Maharashtra – Mumbai

Educational qualification :  Candidates should possess Graduate in any discipline.

Job description :

  • ECI Customer will be calling on the designated Nos. to Helpdesk coordinator on 24 X 7 basis.

  • HelpDesk on Duty executive will Note Down the details of customer complaint and then assign the Case-Id, which will be informed to ECI Customer.

  • The Helpdesk on duty executive will forward the complaint details along with Case-id to the duty ECI Engineer on call and SMS on 24X7 basis. In case of on duty Engineer is not available on phone; the case will be escalated to designated Team Manager.

  • Helpdesk executive will update the problem in ERP System which will generate the Unique Service Request Number.

  • ECI will call the customer directly and resolve the problem. Helpdesk coordinator to track for successful fault resolution.

  • Helpdesk to update the Service Request status ERP System on daily basis in co-ordination with ECI Engineers.

  • Helpdesk to follow-up with customer for cases with status “Awaiting customer response”.

  • In case of Hardware change in recommended by ECI Support group, Helpdesk is to record the serial no. of the faulty part which is replaced.

  • Reports required – Daily, Weekly and Monthly.

  • The Helpdesk will maintain record for Field Support Engineer report and daily update on the case status to be provided to ECI India.

  • Helpdesk will be operated from ECI Premises at Mumbai.

Apply here Helpdesk Executive posts 

CSS Corp Recruitment 2017 : CSS Corp,is looking candidates to appoint for the posts of Network engineer at Chennai.

Job vacancy details for CSS Corp recruitment :

  1. Organization Name : CSS Corp

  2. Job designation : Network engineer

  3. Job ID : 15281

  4. Experience : Freshers

  5. Location  :  Chennai

Educational qualification :  Candidates should possess Graduate in any discipline.

Job description :

  • Troubleshoot all Level 1 calls from the customers.            

  • Ensure consistent customer satisfaction.             

  • Timely escalation and handoff of Critical/Irate customer to L2 

  • Document all communication with customers in the CRM.            

  • Notify/Discuss with TL/Manager on Tickets that require assistance.     

  • Contribute to the knowledge base/ Tech Forum.    

  • Knowladge of Basic Networking concepts such as OSI Layers/ TCP/IP protocall Suite, UNderstanding of  IP addressing and sub netting.

  • Understanding of DNS, DHCP

Apply here Network engineer posts   

Updated: February 21, 2017 — 5:24 pm

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