HP Recruitment Technical Solutions,Account Delivery Manager posts | Min 06 months Exp can apply

 HP invites applications from eligible and interested willing candidates for the post of Technical Solutions at Bangalore. We will give you an opportunity to develop yourself in both career and life. Interested Graduates with minimum 06  months experience have great opportunity to get HP jobs.

Job vacancy details for HP Recruitment :

  1. Organization Name : HP pvt ltd
  2. Job Role : Technical Solutions

  3. Reference Code: 3001833

  4. Experience : 06 months to 1 year

  5. Location : Karnataka, Bangalore

Educational qualification :

  • Candidates should possess High school education or Equivalent.

  • To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Responsibilities:

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.

  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).

  • Begin to proactively assist customers to avoid or reduce problem occurrence.

  • Work is often reviewed by Supervisor or Team Lead.

Knowledge and Skills:
  • Articulate in excellent written and verbal communication skills.

  • Experience in customer facing role either remote or face to face.

  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

  • Demonstrated problem solving skills.

  • Accuracy in data entry.

  • Excellent fluency in language to be supported.

  • Experience in a phone based remote role, e- support, e-chat, or similar.

  • Familiarity with computer technology.

  • Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

 Apply here Technical Solutions posts 

HP invites applications from eligible and interested willing candidates for the post of Account Delivery Manager at Bangalore. We will give you an opportunity to develop yourself in both career and life. Interested Graduates with minimum 05 years experience have great opportunity to get HP jobs.

Job vacancy details for HP Recruitment :

  1. Organization Name : HP pvt ltd
  2. Job Role : Account Delivery Manager

  3. Reference Code : 3000990

  4. Experience : 5 – 8 years

  5. Location : Karnataka, Bangalore

Educational qualification :

  • Candidates should possess First Level University Degree or equivalent combination of education and experience.

Job description :

  •  Executes various Customer Delight initiatives to build customer loyalty 

  • Grows understanding of customer at local & country level to analyze delivery requirements & contribute to Customized Support plan creation

  • Contact for operational & tactical issues representing delivery of all services to the customer: manages performance metrics, reporting, escalation & communication

  • Manages applicable cost target commitments for all service delivery requirements ( Eg Event Reduction programs, Quality improvement programs in account)

  • Ensures performance goals are met for all in scope services: identifying & analyzing gaps & implementing corrective action plans

  • Supports Partner delivery teams & all internal delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination

  • Contributes to account service delivery plan.

  • Identifies incremental revenue generating opportunities to contribute to lead generation

  • Assures compliance with HP and customer’s Human Resources (HR), Pilot Run (PR), legal, financial, ethics and government related policies, strategies, and processes

  • Acts as Account Delivery Manager (ADM) in small to medium engagements

  • Works collaboratively with Go TO Market Team to enable business gains in the account

  • PC/Print hardware support industry experience

  • Service partner management experience

  • Exposure to AMC/Annuity services business is desirable

  • Project deployment experience for hardware deployment services

  • Information Technology Information Library (ITIL)/Information technology (IT) service management (ITSM) knowledge

Apply here Account Delivery Manager posts  

Updated: January 27, 2017 — 10:59 am

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