Mphasis Recruitment Technical Support Associate posts | Freshers apply online Pune

Mphasis Recruitment 2017 : Mphasis,is hiring Fresh graduates for the posts of Technical Support Associate at Pune.Candidates who are interested to get job in Mphasis,can utilize this  great opportunity and start apply through online.The details provided in its site are given below.Candidates will be selected on the basis of Mphasis Recruitment 2017  eligibility  condition.

Mphasis will give you an opportunity to develop yourself in both career and updating latest job notification top MNC IT jobs to make your careers success.

Job vacancy details for Mphasis Recruitment :

  1. Organisation name Mphasis ltd

  2. Job designation :Technical Support Associate

  3. Job ID : 7678718

  4. Experience : 0- 1 years

  5. Location : Pune

Educational qualification :

  • Candidates should possess any graduation from recognised University or Institute.

Job description :

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

  • Update users about request status and close request when users are satisfied with solutions

  • Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

  • Doing remote desktop troubleshooting.

  • Escalating complex incidents / requests to upstream technical groups.

  • Operating the computer, OS and Knowledge base navigation.

Skills :
  • Should have good communication skill and basic technical knowledge.

  • Should be ready to work in 24/7 work environment.

  • Active listening and should have remote desktop skills.

  • Good probing skills & Analytical skills would be an added advantage.

  • Should have maximum 1 year of experience in Service Desk/International voice.

Apply here Technical Support Associate posts

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